Manager Banking & Customer Transformation

About the role

EY is hiring a Manager (Banking/Customer Transformation) based in Tashkent. As a manager you own delivery end to end: leading project teams, controlling scope, timelines and quality, and acting as the project face for the client while also contributing to business development and practice growth.

Key responsibilities

• Lead banking transformation engagements and workstreams across retail, SME and corporate segments, from diagnostics to implementation
• Turn complex business problems into roadmaps and implementation plans
• Design and implement target operating models, management reporting frameworks (VBM, profitability analytics, FTP, cost allocation) and performance management systems (KPIs, management P&L)
• Redesign branch network operating models and customer journeys, and optimise front-to-back banking processes
• Define business requirements for transformation programs (reporting, CRM, digital initiatives) and bridge business, IT and data teams
• Support proposal development, client pitches and deeper client relationships

Required profile

• 6-10+ years of experience in consulting, banking or financial services
• Proven experience managing projects and delivering transformation initiatives, with a strong track record in banking business transformation (retail, SME or corporate)
• Key experience in at least two of: transformation of banking functions, process optimization and customer journey redesign, management reporting frameworks, business requirements definition, and branch network redesign
• Experience leading small teams (2-6 people) and coaching junior team members
• Russian fluent, English upper-intermediate (B2+); on-site in Tashkent with occasional regional travel

Required skills

• Management reporting and performance management (KPIs, profitability, management P&L)
• Target operating model design and governance structures
• Banking architecture and systems landscape (core banking, CRM, BI tools)
• Analytical skills with financial and operational data, and stakeholder engagement at C-level
• Advantages: Big4 consulting experience, transformation projects in emerging markets or Central Asia, BI tools such as Power BI or Tableau, and experience in large Russian and Kazakhstani banks

What we offer

• Hybrid work model and modern office space
• Well-being support: fitness compensation, corporate activities and discounts
• Networking through industry events, meet-ups and communities
• Projects with regional exposure to Central Asia and the CIS