Guest Experience Expert (EL Agent) - Club Lounge Bar

About the role

Marriott Hotels & Resorts is hiring a Guest Experience Expert (EL Agent) in Tashkent to monitor a club lounge and its bar, keeping it safe, clean and well stocked while serving guests. The role covers bar operations, guest service and basic housekeeping.

Key responsibilities

• Monitor the club lounge for seating availability, service, safety and guest wellbeing
• Maintain the cleanliness and condition of the bar, bar unit, tables and other tools
• Prepare and serve hot, cold and/or alcoholic beverages, and stock ice, glassware and supplies
• Anticipate and communicate replenishment needs, and wash dishes and serving utensils as needed
• Complete opening and closing duties, requisition supplies and transport them from the storeroom to the bar set-up area
• Secure liquors, beers, wines, coolers, cabinets and storage areas, and document information in the department logbook
• Forecast meal requirements and communicate special requests to the kitchen
• Report accidents, injuries and unsafe conditions to the manager, and follow company policies and procedures
• Welcome guests, assist people with disabilities and speak clearly and professionally
• Move objects up to 25 pounds and stand or walk for long periods

Required profile

• High school diploma or G.E.D. equivalent
• No related work experience or supervisory experience required
• No license or certification required