Data Analyst (Loyalty & Retention)

About the role

Emerging Travel Group is looking for a Data Analyst to work on its loyalty and retention mechanics. The role goes beyond reporting: you will tell the team whether a mechanic drives more bookings, what it costs and how to tune it, turning your findings into rules that the Retention, Commercial and Finance teams act on.

Key responsibilities

• Segment partners by behaviour and run and read experiments
• Build financial models for new program features
• Turn findings into actionable rules for the Retention, Commercial and Finance teams
• Spot inefficiencies in reporting and analysis workflows and fix them yourself (automation, reusable queries, templates)

Required profile

• 2-4 years as a data, marketing or product analyst, ideally in e-commerce, travel, fintech or a marketplace
• Clear communication of findings to non-technical people and ability to turn ambiguous questions into a structured plan
• English level B2+ (written and spoken)
• Comfortable with large, messy data where business logic hides in free-text fields and edge cases
• Nice to have: loyalty, CRM, rewards or affiliate analytics; segmentation and cohort analysis; Python (pandas, scipy, seaborn); dbt and Airflow; causal inference and diff-in-diff methods

Required skills

• Strong SQL: window functions, CTEs, query optimisation
• Solid A/B testing: experiment design, power and significance, unit of randomisation, result interpretation
• BI tool: Tableau (Looker or Power BI also accepted)
• Hands-on experience with agentic coding tools such as Claude Code, Cursor or Copilot, including prompt engineering and project context files
• Building financial or scenario models in spreadsheets

What we offer

• Flexible schedules and the opportunity to work remotely
• Ambitious and supportive team, structured onboarding, personal development plan and regular internal talks
• Training programmes, soft skills and leadership development, partial compensation for external training and conferences
• Corporate English school and corporate prices on hotels and travel services
• MyTime Day Off, an extra non-working day without loss of pay